Refund policy

Last updated: July 27, 2026

We want customers to be able to inspect a direct-store purchase and get help when something is wrong. Eligible products purchased from https://store.pujimax.com may be returned under the terms below.

This Policy is separate from the 12-Month Limited Warranty, which covers qualifying defects after the return period.

1. 15-Day Return Period

You may request an eligible return within 15 calendar days after the carrier records delivery.

To start a return, email safi@pujimax.com with the order number, purchaser name or checkout email, item, reason for return and, when relevant, photos or video. The direct-store order record or another reasonable purchase record is required to confirm the purchase and delivery date.

The request is not approved until PUJIMAX issues return instructions or a return authorization. After sending an authorized return, keep the carrier receipt and send us the tracking number if it is not already linked to the authorization.

Do not send a product to a company, warehouse, sender or other address without authorization. Battery products require the correct return address, carrier and packaging.

2. Eligibility

For a change-of-mind, duplicate-order, compatibility mistake or other return not caused by a product or PUJIMAX error, the product must be:

• unused and undamaged;
• complete with included parts, cables, manuals and accessories;
• in the original packaging with product identification intact; and
• packaged safely for return transport.

Reasonable opening of the outer shipping package does not by itself make a product ineligible.

If a product is defective, damaged in transit, incomplete or different from what was ordered, contact us even if it has been opened or tested. Keep the packaging and do not continue using an unsafe product.

3. Items That Cannot Be Returned

Unless required by law or the item arrived defective, damaged, incomplete or incorrect, we do not accept:

• gift cards;
• products clearly marked “Final Sale” before purchase;
• personalized, custom, private-label, wholesale or OEM/ODM products;
• products damaged through misuse, incompatible charging, accident, modification or improper storage;
• products missing substantial parts or identification because of customer action;
• depleted non-rechargeable batteries after use; or
• products that cannot lawfully or safely be transported through an approved return method.

Custom, wholesale and OEM/ODM orders are governed by their separate written agreement.

4. Return Shipping

Product, Transit or Fulfillment Issues

If the product may be defective, was damaged in transit, is incomplete or is different from what was ordered, PUJIMAX will review the claim and decide whether repair, replacement, completion shipment or refund is appropriate.

Do not return the product unless requested. For a product, transit or fulfillment issue, return-shipping responsibility is decided case by case. When a return is required, the authorization states the approved carrier, packaging, destination and who pays the return transport. PUJIMAX pays return transport where required by applicable law or expressly confirmed in the authorization. We cannot reimburse an unapproved shipping method.

Non-Defective Returns

The customer pays return shipping for:

• a change of mind;
• an accidental or duplicate order;
• a size, chemistry, voltage or compatibility mistake not caused by incorrect Site information; or
• another eligible return not caused by PUJIMAX or a product defect.

Original shipping charges and paid shipping upgrades are not refundable after the order ships unless the return was caused by PUJIMAX or applicable law requires otherwise. Where United Kingdom cancellation law applies, we refund the original standard-delivery cost; any amount paid above the least expensive standard method is not refundable.

Where permitted by applicable law, an approved non-defective return outside a mandatory statutory cancellation right is subject to a 15% restocking fee calculated against the returned product price. No restocking fee is charged when PUJIMAX confirms that the item was defective, damaged in transit, incomplete or different from what was ordered.

5. Safe Return of Batteries

Do not mail a visibly damaged or swollen lithium battery. These products are exempt from physical return. Contact Customer Support and provide safe photographic evidence if requested. PUJIMAX will decide whether repair, replacement or refund is appropriate and provide local disposal instructions.

Do not discard the product until Customer Support confirms that the required evidence has been received, unless an emergency authority instructs you otherwise. Keep it away from children, pets, heat and flammable materials.

For any other battery return that PUJIMAX authorizes, protect the terminals from short circuit, keep each product from moving inside the package, and follow the supplied carrier and packaging instructions. A return may be cancelled or changed to another remedy when the product cannot safely be shipped.

6. Inspection and Refunds

After the authorized return is delivered, we inspect it against the approved reason and item list. We normally issue an approved refund within five business days after inspection.

Refunds are sent to the original payment method. We cannot redirect a refund to another card, bank account or person. The payment provider or bank may take an additional 3–10 business days, and sometimes longer, to post the credit.

We will email you when the refund is submitted. If the expected posting period has passed, first contact the payment provider and then email safi@pujimax.com with the order number.

Late or Missing Refunds

If a refund has not appeared:

1. check the refund-confirmation email and the original payment account;
2. contact the card issuer, bank or original payment provider because posting times vary; and
3. if more than 10 business days have passed after our refund confirmation, email safi@pujimax.com with the order number and refund-confirmation date.

We cannot trace a refund through a different payment account from the one used for the purchase.

Partial or Reduced Refunds

If a returned package contains a different item, is missing substantial contents, or shows damage inconsistent with the approved reason, we will contact you before reducing or denying a refund. Any adjustment will be based on documented loss and applicable law, not an automatic fee.

7. Exchanges

For an approved defective, damaged, incomplete or incorrect item, we may offer a replacement or completion shipment.

For a change-of-mind exchange, the fastest method is usually to return the eligible item and place a new order. Replacement availability is not guaranteed until the exchange is confirmed.

8. Order Cancellation

Contact safi@pujimax.com as soon as possible if you need to cancel. We will try to cancel before fulfillment begins.

If the order has already shipped, it cannot be recalled in every case. You may request an eligible return after delivery. If PUJIMAX cannot ship within the promised time, we will provide the delay or cancellation options required by applicable law.

9. Damaged, Missing or Incorrect Items

Contact us promptly and keep all packaging. Provide the order number and clear photos of:

• the shipping label;
• the outer package;
• the inner packaging; and
• the product, damage, missing contents or incorrect item.

PUJIMAX will review the claim and decide whether repair, replacement, completion shipment or refund is appropriate. If a return is required, follow the authorized transport instructions. Do not independently mail a damaged or lithium battery product.

10. Purchases From Other Sellers

This Policy applies only to purchases from https://store.pujimax.com.

For Amazon, Alibaba, another marketplace, a distributor or retailer, use that seller’s return process. Its order record, payment and return terms govern the transaction.

11. United Kingdom Statutory Cancellation Rights

When United Kingdom distance-selling law applies, a consumer may notify us of cancellation within 14 days after delivery without giving a reason. After notifying us, the consumer has another 14 days to return the product using the authorized route.

We do not charge a restocking fee solely because a United Kingdom consumer exercises this statutory cancellation right. We may make a lawful deduction for diminished value caused by handling beyond what is reasonably necessary to inspect the product as it could be inspected in a shop.

Unless PUJIMAX agrees otherwise or the product is faulty, the consumer is responsible for the direct cost of the authorized return. We issue the required refund to the original payment method within five business days after receiving and inspecting the return, which is within the statutory maximum period, subject to any lawful right to wait for the product or evidence that it was sent.

12. Consumer Rights

Nothing in this Policy limits a return, refund, cancellation, warranty or other remedy that cannot lawfully be limited. If local law gives you a more favorable mandatory right, that right applies.

13. Contact

To request a return or ask about a refund:

Email: safi@pujimax.com
Telephone and WhatsApp: +86 133 1663 7710
Store: https://store.pujimax.com

Service hours are Monday through Friday, 9:00 a.m.–6:00 p.m. Hong Kong Time (UTC+8), and we reply no later than one business day.