Contact Us

Whatever you need help with—choosing a product, checking an order, resolving a delivery issue or starting after-sales service—PUJIMAX is ready to assist.

We reply no later than one business day during our published service hours.

Send Us a Message

Use the contact form on this page and provide:

  • your name and email address;
  • the PUJIMAX product name or model;
  • the direct-store order number, when applicable; and
  • a clear description of the question or issue.

For a damaged, incomplete, incorrect or potentially defective product, you may also email clear photos or a short video to safi@pujimax.com after submitting the form. Include the same order number in the email subject line.

Do not send complete payment-card numbers, account passwords or government identification through the form or ordinary email.

Contact Options

Customer Support

For product questions, direct-store orders, payment or checkout problems, shipping, returns, refunds and warranty claims:

Email: safi@pujimax.com
Telephone: +86 133 1663 7710
WhatsApp: +86 133 1663 7710

Primary contact: Safi
Backup contact: Pujimax Gong via safi@pujimax.com

Amazon and Marketplace Order Support

For an order placed through Amazon, Alibaba or another marketplace, begin with the order-support tools on that platform. The marketplace seller of record controls that transaction’s payment, cancellation and return route.

If you still need PUJIMAX product or troubleshooting assistance, email safi@pujimax.com with the marketplace name, order number, seller name and exact product model. Do not send a marketplace item to a PUJIMAX address unless we provide written instructions for that order.

Wholesale, Private Label and OEM/ODM

For wholesale, distributor, buyer-label, private-label or OEM/ODM inquiries, email safi@pujimax.com.

Please include:

  • your company and target market;
  • the battery, charger or product type;
  • expected first-order and annual quantities;
  • required pack count, branding and packaging;
  • target launch date; and
  • any model-specific testing, compliance or transport-document requirements.

You may also use the current PUJIMAX Alibaba supplier profile.

Marketing, Affiliate, Influencer and PR

For affiliate, content, influencer, media, review, partnership or other marketing inquiries, email safi@pujimax.com with the organization or channel name, audience, market, proposal and requested timing.

Product samples, paid placements, usage rights and publication terms are not approved until confirmed in writing.

Privacy, Legal and Intellectual Property

For privacy access, correction, deletion or opt-out requests, legal notices, counterfeit reports or intellectual-property concerns, email safi@pujimax.com.

Privacy choices that can be completed through the store are also available at Your Privacy Choices.

Service Hours

Customer Service is available Monday through Friday, 9:00 a.m.–6:00 p.m. Hong Kong Time (UTC+8), excluding Hong Kong public holidays.

Messages received outside service hours are handled on the next business day. We reply no later than one business day.

Returns and Unsafe Batteries

Returns require prior authorization. Do not mail a product to a company, warehouse, sender or other address until Customer Support confirms the approved destination, carrier and packaging.

Never mail a visibly damaged or swollen lithium battery. Stop using it, keep it away from heat and flammable materials, and contact Customer Support for evidence and local disposal instructions.

Direct-Store Scope

This page supports orders placed at https://store.pujimax.com. Direct-store orders are fulfilled from Hong Kong. Product availability and delivery time depend on the item and destination.

Legal Seller

Hong Kong Puji Electronics Co., Ltd.
Doing business as PUJIMAX
Hong Kong business/company registration number: 67667201
FLAT/RM 1101, 11/F, WINNING COMMERCIAL BUILDING
46-48 HILLWOOD ROAD
TSIM SHA TSUI, KL
HONG KONG